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On Wednesday 15 May 2002 11:09, Ryland Bingham wrote:
> The cpu fan on my 3 month-old HP pavilon just died a noisey death. I
> called HP for a replacement as the system was still under warranty. They
> said I'ld have to ship the entire system back to them for repair. They
> don't think that the average user can replace a cpu fan. It was going
> to take 2-3 weeks to get the system back. Towards the end of the call I
> let it slip that I removed Win ME and was running linux, and the support
> person casually mentioned that part of the repair process was to wipe
> out linux and re-install Windows me. She said that without the original
> operating system, the tech would not be able to QC the system before
> sending it back to me.
I'd send a note to Bruce Perens (http://perens.com/Data/Contact.html) about
this. Not sure of his current status after the HPQ merger, but his bio
(http://perens.com/Articles/Bio.html) still says this:
"Hewlett-Packard Corporation - 2000 to Present
Senior strategist, Linux and Open Source. I am the first Open Source
evangelist to gain a role in top management of a multi-Billion-dollar
corporation. On the org chart there are only three people between me
and the CEO - a general manager, a vice president, and a president.
Among my assignments is to challenge HP management."
GOOD LUCK!
- --
"Open source software - with no walls and fences, who needs Windows and
Gates?"
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