On Tue, 25 Jan 2005 07:58:49 -0500, Russ Wright
<rwrigh10@tampabay.rr.com> wrote:
> Hello Sluggers!
>
> I have a friend who owns a small taxi service. He is looking for some
> sort of computer hardware/software combination to do the following:
>
> 1. Log the incoming phone call date/time and phone number from caller
> ID.
>
> 2. Keep an audio record of the conversation between the operator and the
> customer for training/customer service purposes.
>
> 3. It runs in the background and does not interfere with the day to day
> operations.
>
> 4. Provides an interface that he can understand and can review calls.
>
> Anyone have any ideas?
>
Have you tried Voice over IP with a OSS PBX? A dedicated box can do
that and I'm sure that monitoring features are built in to the
packages.
-- Christopher Hotchkiss (813)960-9273 http://www.post227.org ----------------------------------------------------------------------- This list is provided as an unmoderated internet service by Networked Knowledge Systems (NKS). Views and opinions expressed in messages posted are those of the author and do not necessarily reflect the official policy or position of NKS or any of its employees.
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