Robert,
Thanks for pursuing this.
I believe RR actually has a third party company handling their email
infrastructure nationally for their various regional franchises, so mailing
abuse@ may actually be the quickest route to get someone technical to look
into it. Just emphasize that the duplicates appear to be coming from an
errant machine internal to RR's mail infrastructure.
On Saturday 23 June 2001 13:49, you wrote:
> Just got off the phone with RR "technical". After explaining the
> problem about their server, the "technical" rep told me to email
> abuse@tampabay.rr.com . Again, after explaining to her that this wasn't
> abuse, that many of their clients are having the same problem, she tells
> me that this is the only way to get the appropriate people to work on
> their mail servers. She encouraged me to have all people experiencing
> the same problem to send an email to that address and explain the
> problem. I'm very reluctant to give out the domain name of the email
> source to this address because they may not look into it thoroughly and
> check their servers properly (and jump to conclusions like blacklist
> it). I told her this would be a very_bad_thing to do. She assured me
> that this wouldn't happen but ... Anybody know someone who works on the
> RR servers before I send in the complaint about their servers?
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